Don’t get me wrong… I love Twitter. I like reading tweets, connecting with others in the social media industry, and seeing links to really great content. It’s because of this that I put up with the “Fail Whale” frequently yet continuing using Twitter. For someone to yet “see the point” or to use it, dealing with site errors and overages could mean the difference of them becoming a user or just trying it and walking away.
Twitter, I love you… but if you can’t work out all the kinks in your reliability, I don’t see you moving past 10%-15% usage for the adult Internet population in the US.